nGage Enterprise Servicing

Driving Efficiency, Improving the

Customer Experience

By offfering a single solutions across all channels and products, nGage Enterprise Servicing revolutionizes the way banks service their customers.

OMNI-Channel Customer Servicing

OMNI-Product Servicing

  • Support for Consumer and Commercial Account Servicing
  • Support for Deposit and Loan Servicing
  • Checking, Savings and CDs
  • Line of Credit and Installment
  • Credit Card
  • Mortgage
  • Supports multi-position architecture
  • Product specific detail presentation
  • Product specific tasks and features
  • Multi-core integration

Workflow & Case Management

  • Workforce management and automated work assignment
  • Service Level Agreement management and escalation
  • Extensive process audits to support compliance and quality
  • Exposed as Process APIs to channel applications
  • 65+ pre-configured basic cases and workflows
  • Pre-configured smart cases with advanced features such as regulatory compliance enforcement, complex rules, 3rd-party integration, automatic communication generation

Automation Engine

Every manual process is orchestrated and automated in the nGage Enterprise Servicing platform, supporting back office, core and 3rd party service integrations and customer facing flows.

Customer Communications

  • Letter and Correspondence templates managed by institution
  • Data fill from workflow case, core or other sources
  • Correspondence approval workflow
  • Integrated with Content Vault
  • Integration with Notification Delivery services
  • Integration with Print & Mail vendors

Reporting

  • View, filter, run, and export reports on demand
  • Modify, delete, add new, and schedule reports for automated email delivery
  • Automatically archived in the nGage Content Vault
  • Report administration web interface requires no additional software installation
  • Guides administrators through report creation step-by-step from initial setup to preview and completion
  • Report results may consist of:
  • Historical, point-in-time, and/or real-time data
  • Drill-down linking
  • Dynamically generated graphics including pie charts, bar graphs, scatter diagrams, etc.
  • Calculations such as averages, totals, subtotals, etc.

Content Vault

  • Single content and image vault service across
  • Customer and Account documents
  • Statements
  • Correspondence and Notifications
  • Back Office Operations
  • Secure
  • Encryption at rest and during transmission
  • Granular permissions and access controls
  • Delivered with pre-package, comprehensive taxonomy for
    retail and commercial banking
  • Associate same content from various perspectives (customer, account, workflow views)
  • Exposed as APIs to channel applications

Statements

  • Totally automated statement generation process
  • HTML templates can be maintained by business users
  • Templates have multiple configurable sections – header, footer, ending section; can include logos
  • Automated polling process monitors for core extract files
  • PDF statements generated are stored in nGage Content Vault
  • Create merged statements for customers with multiple accounts
    Integration to print/mail vendor
  • Monthly reconciliation reports emailed to administrators
  • External systems can search and retrieve statements via API

Unified Administration

Integrate the bank’s ecosystem

  • Reduce or eliminate other applications on desktop
  • Implement orchestrated workflows to ecosystem administration and runtime APIs
  • Simplify front and back office user experiences

Transform your technology today

SCHEDULE DEMO