Paycheck Protection Program

CARES ACT LOAN SERVICING

Savana is now offering a unique servicing solution specific to loans originated under the CARES Act. Leveraging real-time data from the banking core, the nGage Servicing platform provides an end-to-end solution for customer and loan servicing needs, including full servicing workflows, loan statement generation, email and text notifications to customers, contact management, and call center integration features. We are also finalizing loan forgiveness workflow processes and loan workout for this program.

Automate Tasks

Increase efficiency and eliminate errors by reducing the need for human involvement in the process.

Scale Easily

Handle this unique demand for loans with an innovative cloud-based infrastructure that can scale.

Stay Compliant

Compliance regulation are built into the workflows and can be updated as regulations evolve.

Serve Customer Better

Full view of customer and accounts from one unified desktop, with real-time data, to better serve customers.

Overview

Key Features

Pre-Configured Workflows

40 pre-configured case types for loan maintenance, customer servicing and customer complaints, with SLA indicators to indicate new due/overdue items.

Reporting and Analytics

42 pre-configured case management reports and dashboards, exportable to Word, PDF, Excel, CSV and XML.

Users and Roles Management

Comprehensive system-wide entitlements, with pre-configured roles that can be managed and extended, along with users administration.

Learn how we can help during these challenging times

SCHEDULE DEMO