Automate Tasks
Increase efficiency and eliminate errors by reducing the need for human involvement in the process.
Paycheck Protection Program
CARES ACT LOAN SERVICING
Savana is now offering a unique servicing solution specific to loans originated under the CARES Act. Leveraging real-time data from the banking core, the nGage Servicing platform provides an end-to-end solution for customer and loan servicing needs, including full servicing workflows, loan statement generation, email and text notifications to customers, contact management, and call center integration features. We are also finalizing loan forgiveness workflow processes and loan workout for this program.
Scale Easily
Handle this unique demand for loans with an innovative cloud-based infrastructure that can scale.
Stay Compliant
Compliance regulation are built into the workflows and can be updated as regulations evolve.
Serve Customer Better
Full view of customer and accounts from one unified desktop, with real-time data, to better serve customers.
Overview
Key Features
- Customer ServicingView and work all the relevant customer information in one place, including managing communications and documents.
- Account Servicing View and manage all account details including balance, receivables, transactions, fees and other payment information..
- Document Vault Upload and store any documents collected and view all open and historical servicing cases.
- Call Center Management Make customer communication easy with customer match on inbound calls, status setting and call log capturing.
Pre-Configured Workflows
40 pre-configured case types for loan maintenance, customer servicing and customer complaints, with SLA indicators to indicate new due/overdue items.
Reporting and Analytics
42 pre-configured case management reports and dashboards, exportable to Word, PDF, Excel, CSV and XML.
Users and Roles Management
Comprehensive system-wide entitlements, with pre-configured roles that can be managed and extended, along with users administration.
