The nGage Account Servicing module creates transparency into day-to-day customer interactions so that no matter which platform customers use, they get consistent answers and a better banking experience. Because our banking solution integrates directly to core systems, customer, account and transaction information are available in real time and do not need to be replicated or duplicated from the core system.
The nGage Banking Solution
Driving Efficiency, Improving the Customer Experience
Savana's banking solution includes a host of modules that can easily be configured and adapted to evolving customer and regulatory needs.
The nGage Banking solution offers the following features:
Automate routine and common tasks. Implement rule based decisions and task flow to streamline user and system workflow.
Reporting and Analytics
The reporting engine draws on the extensive data managed within the content and business process management portions of the platform. All data within the underlying platform are securely exposed to authorized report users and report designers, with robust but easy-to-use report design and execution.
Workload Distribution and Assignment
Process Automation provides extensive work distribution and assignment capabilities. Within our platform, processes are comprised of individual work steps (activities) wherein work is performed directly by users or by automated steps without human involvement.
Savana’s solution reduces the time needed to meet regulatory requirements. By automating processes and creating consistency, banks are able to streamline compliance and regulatory adherence, including supporting data and audit requirements.
The process API combines the integration layers for the cores and ancillary systems with the workflow, process and business rules, creating an integrated service layer that is consistent through the entire enterprise, with one intuitive UI, streamlining the user experience while offering efficiencies.