EPITOME Pre-Enrollment improves access and responsiveness for members while solving the complicated issues of cross-program enrollment
Pre-Packaged Functionality
EPITOME Pre-Enrollment automates and transfers clean application data from individuals or groups to core enrollment systems
- Multiple enrollment and maintenance options (Group, Individual, Broker and Exchange) from multiple intake channels (Web, Fax, Email, Paper, XML)
- Real-time insight into processing inventory
- Provide clean, validated enrollment data to host enrollment systems
- Integrated exception processing and handling
- Integrated enrollment status outreach
- Integrates with internal or BPO platforms
- Real-time dashboard, reporting and performance management (standard and customized)
- Rules-driven workflow and workforce management
- Single user interface
Benefits
- Dramatically reduce per member per month enrollment and maintenance costs
- Flexibility to support retail and group models
- Dramatically improve customer service
- Minimize manual exception processing
- Streamline exception handling
- Improve customer service
- Proactively monitor and optimize business
- Quicker response time to changing requirements
- Increased productivity (decreased training time with an increase in quality)