Improve customer service and avoid fines with our efficient and streamlined EPITOME Complaint Management solution
Pre-Packaged Functionality
EPITOME Complaint Management provides oversight and management of complaint processing from initial intake through tracking, assignment, resolution and post-resolution review, interacting with your core systems throughout
- Designed specifically for insurance complaint handling
- Centralized intake of complaints from consumers, Dept. of Insurance and other external parties
- Comprehensive case view integrates insured, complainant, and external parties, as well as events, notes, and contact history
- Rules-driven workflow and workforce management
- Management of regulatory and state specific requirements
- Integrated quality assurance and analysis of handling
- Integrated complaint log reporting
- Real-time dashboard, reporting and performance management (standard and custom)
Benefits
- Rapid deployment and immediate business optimization
- Global oversight and management of complaint handling
- Streamlined case handling
- Centralized data for audit and compliance
- Quicker response time to changing requirements
- Timely processing of complaints, increased compliance, and reduced fines
- Validation of case handling procedures and corrective actions
- Simplified corporate reporting and response to inquiry
- Proactively monitor and optimize business