Faster, More Profitable Loans

nGage / Mortgage enables faster, more streamlined loan processing at higher volumes from origination to servicing. The process-driven digital data handling of the nGage Platform allows mortgage lenders to add transparency throughout the loan to keep customers in the know.

By providing an end-to-end platform from origination through servicing to deliver superior loan quality and compliance data, nGage / Mortgage increases the value of every customer and every loan for capital markets as well as ongoing servicing.

 

Streamlined Compliance

nGage / Mortgage manages the compliance process and delivers end-to-end data quality without costly manual reviews. Using proven, automated processes and a single factory-like platform, nGage / Mortgage monitors and helps enforce compliance, reducing the time spent meeting regulatory requirements. nGage / Mortgage allows customers to confidently claim compliance with all required conditions at any given time.

 

A Better Customer Experience

nGage / Mortgage enables lenders to provide transparency to customers, so that everyone understands where they are in the process. In addition, nGage / Mortgage increases the speed and efficiency of the mortgage process from start to finish, leading to higher levels of customer satisfaction.

When prospects and customers contact lenders, nGage / Mortgage delivers up-to-date information in a single view, so companies can provide a consistent experience across all customer channels.

What’s Inside nGage / Mortgage?

nGage / Mortgage is built on Savana’s flexible nGage Platform using a modular, configurable approach that enables it to not only be deployed quickly, but also adapt and change as regulatory, market, corporate and customer needs evolve. nGage / Mortgage is easily integrated into current processes without extensive development, integration or support cycles, making it the optimal choice for origination and servicing companies.

Sales & Lead Management

Sales & Lead Management

The nGage Sales & Lead Management module is a rules-based CRM to help lenders manage their sales pipeline while ensuring data continuity throughout the mortgage process. It gives users the ability to display and report on all contacts and interactions (human or system) across any phase of the mortgage servicing lifecycle.

Because it begins at the initial point of contact, nGage Sales & Lead Management is a critical tool to reduce compliance risks and provide a full audit trail of activity, conversations, correspondence, and actions.

Origination

Origination

The nGage Origination module is the heart of the industry’s first truly workflow-driven, automated loan origination system. It is a comprehensive, web-based Residential Mortgage and Home Equity Loan origination system that provides instantaneous loan decisioning, integrated services ordering, and seamless movement of data and documents from the point of sale through loan closing.

nGage Origination features include support for Conventional, FHA, VA and Rural loan types, and automated access to a variety of third-party services – including compliance service and
loan document support, such as integrated document management and generation.

Servicing

Servicing

nGage Servicing augments best-of-breed core processing platform features with additional data, workflow, rules, and document management extensions native to the overall nGage / Mortgage platform architecture. Users conduct all interactions with the underlying core processing platform’s services and functionality through the nGage / Mortgage user experience layer via the services architecture.

Complaint Management

Complaint Management

The nGage complaint management module provides consistency in complaint management across multi-channel and multi-product environments throughout the organization. Plus, it captures more than just complaints.

nGage complaint management uses an institution’s policies and procedures, capture trends, historical behavior of the consumer, actions for research, response recommendations, caseload assignment, and identification of systemic issues requiring improvement while gaining knowledge to improve customer experience, satisfaction and retention.

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Loss Mitigation

Loss Mitigation

The nGage Loss Mitigation module provides mortgage companies with integrated loss mitigation and workout tools on the same data platform used in origination and servicing, so data continuity and quality is maintained. By bringing loan modification, defaults and collections into the same workflow, compliance is streamlined to keep companies out of potential pitfalls at this critical stage.

nGage Loss Mitigation also speeds the process of loan modification so that mortgage servicing companies can quickly identify their next move and minimize losses.