Connect Legacy Systems to Drive Efficiency

nGage / Banking & Payments is the proven unified desktop solution that banks rely on to integrate their systems, share data and automate services. It creates efficient systems and process workflows that codify institutional knowledge and training, enabling standardization and consistency in every customer interaction.

Simple actions that used to require manual updates to multiple systems can be entered once and automatically propagated, reducing the hours spent on error-prone, low-value tasks and boosting the profitability of retail banking operations.

 

Meet Regulatory Requirements Quickly

nGage / Banking & Payments reduces the time needed to meet regulatory requirements.  By automating processes and creating consistency, banks are able to streamline compliance and regulatory adherence, including supporting data and audit requirements.

Plus, nGage / Banking & Payments gives banks dynamic capabilities to adapt to changing regulations and market needs. It supports the flexibility and nimbleness required to keep pace without cost and disruption to legacy systems.

 

Transform Customer Service to Engagement

nGage / Banking & Payments enables banks to collapse the time it takes to move from customer request to resolution, no matter how complex the question. nGage / Banking & Payments creates a unified desktop that turns costly customer service into profitable customer engagement by delivering the speed, transparency and consistency required to power both traditional and modern customer-facing channels.

What’s Inside nGage / Banking & Payments?

nGage / Banking & Payments is built on Savana’s flexible nGage Platform using a modular, configurable approach that enables it to not only be deployed quickly, but also adapt and change as regulatory, market, corporate and customer needs evolve. nGage / Banking & Payments is easily integrated into current processes without extensive development, integration or support cycles, making it the optimal choice for origination and servicing companies.

Complaint Management

Complaint Management

The nGage Complaint Management module provides consistency in complaint management across multi-channel and multi-product environments throughout the organization. Plus, it captures more than just complaints.

nGage Complaint Management uses an institution’s policies and procedures, capture trends, historical behavior of the consumer, actions for research, response recommendations, caseload assignment, and identification of systemic issues requiring improvement while gaining knowledge to improve customer experience, satisfaction and retention.

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Contact Management

Contact Management

The nGage Contact Management module helps banks improve customer relationships. By aggregating all the individual interactions between the organization and customer, you gain a 360-degree view into what the customer is really looking for at any one time. Now, whenever someone indicates interest but does not follow through to the dotted line, you can engage and encourage that customer to take the next step.

nGage Contact Management empowers banks to use interaction trend data to anticipate customer needs when they demonstrate key behaviors, and solve potential issues before they can become real problems later. Plus, you can utilize powerful reporting and auditing features to identify key areas of improvement, and ensure key customer service objectives are met precisely.

Case Management

Case Management

The nGage Case Management module empowers call center personnel with the most up-to-date customer data and simplifies the steps to achieve a resolution by giving representatives the ability to enter data once and have it propagate across all legacy systems.

With nGage Case Management in place, call center and customer-facing employees benefit from more efficient systems and workflows so that they can quickly address issues using the same steps and institutional knowledge across every interaction and every customer.

Disputes (Reg E and Reg Z)

Disputes (Reg E and Reg Z)

The nGage Disputes module handles all specific customer disputes so that they are seamlessly directed to the correct system workflow. This helps ensure that all disputes are handled as quickly and efficiently as possible to ensure better customer service, service quality, and regulatory compliance.

For electronic transactions and Reg E compliance, nGage Disputes benefits for the nGage Platform’s advanced workflow management processes to efficiently move disputes through their steps and keep banks compliant. nGage Disputes helps keep banks compliant with Reg Z by enabling the proper response to any complaints related to the Truth in Lending Act.

Account Servicing

Account Servicing

The nGage Account Servicing module creates transparency into day-to-day customer interactions so that no matter which platform customers use, they get consistent answers and a better banking experience. Because nGage / Banking & Payments integrates directly to core systems, customer, account and transaction information is available in real time and does not need to be replicated or duplicated from the core system.

nGage Account Servicing features easily configurable processes and workflows to support the methodologies of every department. When combined with the 360-degree view of the customer the system provides, users can quickly respond based on defined metrics, by quickly finding the essential information they need, and understanding the context from all previous customer interactions.