Banking Customer Service Solutions
Savana now offers the Ngage™ suite of customer interaction solutions – which helps financial institutions gain more sales opportunities, and enhance customer service through all communication channels. Utilizing our Ngage modules enables institutions to gain real insight into what customers want, expect, and wish for from their financial services – and then provides you with the tools you need to swiftly act upon those requests and opportunities for maximum benefit. Each engagement / case can be tracked from the very first interaction, and sound decisions can be made based on actionable behavioral metrics and clearly defined rules that are customized around your unique methodologies.
At the heart of the suite is Ngage™ – which enables efﬁcient, consistent, and informed communication with customers regardless of how they choose to interact with your bank.
- Our module-based approach lets organizations address their greatest needs ﬁrst, and then add more capabilities and scale as needed
- Fully compatible with most established banking / financial services software platforms
- Rapidly improve customer service capabilities based on provable metrics and instant feedback
- Easily conﬁgurable to support the unique sales methodologies / business activities of every department and line of business
- Record all interactions in a common database, so employees at all touch points can identify and act upon opportunities when communicating with customers
- 360-degree view of the customer – users can target offers based on defined metrics, quickly find the essential information they need, and understand the context of previous customer interactions
- Organizations can take full ownership of the system with relatively little training and ongoing support
There are four modules available that cover all possible interaction channels, while also providing the tools needed to leverage maximum benefit from these interactions.
Record and aggregate all individual interactions between the organization and customer, such as online account activity or calling your customer service center, from the first inquiry through on-boarding and servicing of all products utilized by the customer. Now whenever someone indicates interest but doesn’t follow through, you can engage and encourage that customer to take the next step. This Improves the user experience and enhances customer relationships.
Ensure that all specific customer requests (such as wire transfers or opening a new account) are seamlessly directed to the correct system workflow. This helps ensure that all customer cases are handled as quickly and efficiently as possible, while extending your organization’s reach beyond the normal contact lifecycle.
Automate cross-selling and up-selling activities by determining which customer group(s) would be most receptive to any given offer. Instead of waiting for the CSR to engage a prospect, you can use our module to engage people in real-time via built-in script support and follow-up communication protocols.
Account managers and sales reps get a powerful suite of tools to organize and manage prospects and customers at any stage of the sales / buying cycle. Our module helps remove doubt and uncertainty when engaging with any contact – so your representatives know exactly what to do next.
nGage helps your bank understand what customers need, before they even know they want it – and then helps you decide exactly what to do next in order to gain more from each interaction.
Take the guesswork out of what your customers want from you– contact Savana today.