Join other industry leaders who are using Savana software to break down boundaries and align people, processes and content.

Fidelity Information Services (FIS)

Transforming customer service and case management.

Savana BPM is serving as the foundation for a standardized CRM system that supports retail bank operations and the workflow between FIS call centers and back office as well as their client banks. The Savana solution is tightly integrated with the underlying core banking systems to provide call center and back office bank operations to create, manage, and optimize customer response and request handling for complex case management. The solution is designed to handle transactional customer requests and to drive structured, managed processes into the outsourcing channel or back office operations. For the FIS credit card division, Savana is providing a new automation platform for the management of disputes and chargeback services that have been outsourced to FIS by thousands of banks nationwide.

Fidelity National Financial (FNF)

FNF utilizes Savana BPM for enterprise process efficiency improvements in their mortgage and title insurance services, and to support new revenue generating business offerings.

The Savana BPM platform is being utilized by FNF and its major subsidiary ServiceLink for a host of business processes including claims processing, mortgage quality assurance, vendor management,  and to support new product offerings for GSE’s and the large mortgage servicers. The Savana BPM platform also has been utilized by FNF to create internal efficiency in areas like account payable and employee expense report management.

Wright Risk Management (WRM)

Streamlining core insurance processes for greater efficiency, control and agility.

The Savana BPM platform supports an end-to-end set of robust process solutions that covers all aspects of flood insurance processing within the organization – including new business intake, underwriting, servicing and policy administration, customer and agent servicing, and claims processing. The Savana BPM platform serves as an integrated management platform to handle all inbound and outbound customer and agent interaction and is deeply integrated with WRM’s core policy and claims legacy system to provide a full 360-degree view of the customer relationship. The solution has enabled the company to streamline customer interaction, call handling, and response management. Customer service personnel have a complete view of both current and historical customer information and inquiries, greatly enhancing visibility and overall customer service.